Privacy Policy

Your privacy and data security are our top priorities

Last Updated: January 15, 2025
Effective Date: January 15, 2025

Table of Contents

1. Overview

Status Xpress ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services.

Key Points:
  • We only access data necessary for app functionality
  • Your WhatsApp messages and statuses are processed locally on your device
  • We do not sell or share your personal data with third parties for marketing
  • You maintain full control over your data

2. Information We Collect

2.1 Information You Provide

  • Contact Information: Phone numbers for direct chat functionality
  • Messages: Text content for fancy font conversion
  • Preferences: App settings, language preferences, and theme choices

2.2 Information We Access

  • Storage Access: WhatsApp status files stored in your device's file system
  • Notifications: Message notifications for recovery functionality
  • Device Information: Operating system version, device model for compatibility

2.3 Information We Do NOT Collect

  • Your WhatsApp account credentials or authentication tokens
  • Content of your private conversations
  • Your contacts list or address book
  • Location data or GPS coordinates

3. How We Use Your Information

We use the collected information exclusively for the following purposes:

  • Status Saving: Accessing and copying WhatsApp status media files
  • Message Recovery: Monitoring notifications to backup deleted messages
  • Direct Chat: Generating WhatsApp links for messaging without saving contacts
  • Font Styling: Converting your text into different font styles
  • App Functionality: Providing core features and maintaining app performance
  • User Support: Responding to your queries and technical issues
Important: All processing happens locally on your device. We do not transmit your personal messages, statuses, or media files to our servers or any third parties.

4. Data Storage and Security

4.1 Local Storage

Most of your data is processed and stored locally on your device:

  • Saved statuses are stored in your device's download folder
  • Recovered messages are stored in the app's local database
  • App preferences are stored in local app storage

4.2 Security Measures

  • Encryption: Sensitive data is encrypted using industry-standard methods
  • Access Control: Strict permission requirements for accessing device resources
  • Regular Updates: Continuous security improvements and vulnerability patches
  • No Cloud Storage: Your personal data is not stored on our servers

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:

  • Legal Requirements: When required by law or to respond to legal process
  • Safety: To protect our rights, property, or safety, or that of others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Service Providers: With trusted partners who assist in app functionality (analytics, crash reporting)
Third-Party Services: We may use analytics services to improve app performance. These services collect only anonymous usage data and cannot access your personal content.

6. Your Rights

You have the following rights regarding your data:

  • Access: Request information about data we collect
  • Deletion: Request deletion of your data from our systems
  • Correction: Request correction of inaccurate data
  • Portability: Request export of your data in a readable format
  • Opt-out: Disable specific features or data collection
  • App Removal: Uninstall the app to stop all data collection

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Status Xpress is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • Significant changes will be announced within the app
  • Continued use of the app constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Status Xpress Privacy Team

Email: privacy@byheart.lk

Support: support@byheart.lk

Response Time: We aim to respond to all privacy inquiries within 48 hours

Mailing Address:
Status Xpress Privacy Department
ByHeart LK, SITHUMINI
BERALI ATHURA, RANSEGODA 81064, Sri Lanka

Your Trust Matters

We are committed to maintaining the highest standards of privacy and data protection. If you have any concerns about how your data is handled, please don't hesitate to reach out to us. Your feedback helps us improve our privacy practices and better serve our users.