Contact Us

We're here to help! Get in touch with our support team for any questions, feedback, or assistance you need with Status Xpress.

📧

Email Support

Get detailed help with technical issues, account problems, or general questions. We aim to respond within 24 hours.

support@byheart.lk
🐛

Bug Reports

Found a bug or technical issue? Report it directly to our development team for quick resolution.

bugs@byheart.lk
💡

Feature Requests

Have an idea for a new feature? We love hearing from users about how to improve Status Xpress.

features@byheart.lk
🤝

Business Inquiries

Partnerships, press inquiries, or business-related questions? Reach out to our business development team.

business@byheart.lk

Send us a Message

Fill out the form below and we'll get back to you as soon as possible.

Support Hours

Our support team is available during the following hours (Asia/Colombo):

Monday - Friday
9:00 AM - 6:00 PM
Saturday
10:00 AM - 4:00 PM
Sunday
Emergency Support Only

Frequently Asked Questions

First, view the status in WhatsApp, then open Status Xpress and navigate to "Recent Status." You'll see all recently viewed statuses that you can save with a single tap.
Message recovery requires notification access permission. Go to Settings > Apps > Status Xpress > Permissions and enable "Notification Access." Note that we can only recover messages that appear in notifications.
Yes, Status Xpress is completely safe. We only access files that WhatsApp stores publicly on your device and don't collect personal data. All processing happens locally on your device.
Absolutely! Status Xpress fully supports both regular WhatsApp and WhatsApp Business. You can save statuses from both apps and use all features with either platform.
Open Status Xpress, go to the main menu, and tap on "Dark Mode" to toggle between light and dark themes. The setting will be remembered for future use.
If Status Xpress crashes, try restarting the app first. If the problem persists, please email us at bugs@byheart.lk with your device information and a description of what you were doing when it crashed.